01Our approach
ProAlgo is a digital subscription, and access starts soon after payment. We want you to be comfortable, so we offer a short refund window if the platform is not right for you.
027-day refund window
You can request a full refund within 7 days of purchase, provided you have not deployed a strategy on a live trading account. Paper trading and setup support do not affect eligibility.
03After 7 days
Annual plans are non-refundable once the 7-day window ends or after live trading has started. You can cancel anytime to stop renewal, and you keep access until the plan period ends.
04Not covered
- Trading profits or losses, including those from automated orders.
- Broker, exchange or internet downtime outside our control.
- Charges levied by your broker, such as brokerage or API fees.
- Accounts suspended for breaking our Terms.
05Technical problems
If a platform fault on our side stops you from using the service, tell us first. We will try to fix it quickly, and where we cannot, we may offer a pro-rata refund or extension at our discretion.
06How to request
- Email [email protected] or WhatsApp +91 88559 88772.
- Share your registered email or phone and payment reference.
- Approved refunds go to the original payment method within 5 to 7 working days.
Questions about this page?Our team is happy to help.
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